• Hotel Information Accuracy:

  • The hotel must provide accurate and up-to-date information about its facilities, services, pricing, and availability.
  • Any changes in the hotel’s services, prices, or amenities should be promptly updated on the platform.

• Room Availability and Booking:

  • The hotel is responsible for maintaining accurate room availability information and ensuring that bookings through the platform are honored.
  • In the event of overbooking or cancellations, the hotel must inform both the platform and the customer as soon as possible.

• Pricing and Payment Terms:

  • The listed prices should be transparent and include any taxes or fees. The platform may charge a service fee or commission on bookings made through it.
  • Payments will be settled as per the agreed timeline between Shree Shyam Yatra and the hotel.

• Service Standards:

  • The hotel must maintain high standards of cleanliness, hospitality, and customer service as described on the platform.
  • Failure to meet these standards may result in penalties, negative reviews, or removal from the platform
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  • °Refund policy  

 Any eligible refunds will be processed within 5 to 7 days after the cancellation request has been received. Refunds will be issued to the original payment method used for

° Coustomer details 

Shree Shyam Yatra does not verify the details provided by the customer at the time of online booking the booking.