Terms and Conditions
Please read these terms carefully before using our services
Hotel Information Accuracy
- •Hotels must provide accurate and up-to-date information about their facilities, services, and pricing.
- •Any changes to services, prices, or amenities must be updated promptly on the platform.
- •False or misleading information may result in immediate removal from the platform.
Room Availability & Booking
- •Hotels are responsible for maintaining accurate room availability on the platform.
- •All bookings made through the platform must be honored.
- •In case of overbookings or cancellations, hotels must notify the platform and customers immediately.
Pricing & Payment
- •All listed prices must include applicable taxes and fees.
- •Platform service fees may apply to bookings.
- •Payments will be settled according to the agreed timeline between hotels and Shree Shyam Yatra.
Service Standards
- •Hotels must maintain high standards of cleanliness and hospitality.
- •Regular quality assessments may be conducted by Shree Shyam Yatra.
- •Non-compliance with service standards may result in penalties or removal from the platform.
Refund Policy
- Refunds for eligible cancellations will be processed within 5 to 7 business days after receiving the request.
- Refunds will be issued to the original payment method used for the booking.
- Cancellations must be requested at least 4 days before check-in via the "Manage Booking" section on the website.
- Cancellations requested within 24 hours of check-in are not eligible for refunds.
- Service fees may be non-refundable.
ID Requirements & Guest Rules
- All guests must present a valid government-issued ID (Aadhar Card, Driving License, PAN Card, Passport, or Voter ID) during check-in.
- Guests under 18 years of age are not allowed.
- Single guests or unmarried couples are not permitted.
- Guests from the same city as the accommodation are not allowed.
- Shree Shyam Yatra is not responsible for refunds if check-in is denied due to non-compliance with these rules.
Room Capacity
- •Each room/hall has a specific guest capacity that must be strictly adhered to.
Check-in/Check-out Timings
- •Standard check-in and check-out timings are specified on the booking page.
- •Early check-in or late check-out requests are subject to approval and may incur additional charges.
- •Check-in during gate-closing times at certain accommodations is not possible and is non-refundable.
Questions About Our Terms?
If you have any questions about our terms and conditions, please contact our support team:
hello@shreeshyamyatra.com